In short
- A Coles Customer Fulfilment Centre (CFC) is an automated site that picks and packs online orders. It is not a store and not a distribution centre.
- Coles names two CFCs, in Truganina and Wetherill Park, plus Delivery Hubs in Dandenong and Alexandria.
- CFC jobs fall into three groups: team member, Customer Delivery Driver and leadership.
- Coles says CFC team members generally need to be at least 18, and don’t need experience.
- The interview is a group session of up to an hour.
What is a Customer Fulfilment Centre?
What Coles says (Customer Fulfilment page, checked 15 October 2026): “A Customer Fulfilment Centre (CFC) is a highly efficient automated facility designed for picking and packing customer online orders.”
When someone orders Coles groceries online, the order is filled in a store or in a CFC. A CFC exists only for online orders. There are no shoppers and no checkouts.
How is it different from a store or a distribution centre?
- A Coles store serves shoppers. Online orders can also be packed there: Coles’ Delivery Driving page says Customer Service Agents work “out of one of our Coles stores” and help with “picking and packing orders” before delivering them.
- A CFC picks and packs online orders and sends them straight to customers’ homes.
- A distribution centre (DC) supplies stores, not homes. Coles’ Distribution & Manufacturing page describes DCs “servicing hundreds of stores and sites across our network”. It also has automated DCs: the ADC page names “Kemps Creek, NSW and Redbank, QLD”.
Our tip: when you search, check which of the three a job is at. A “Team Member” title can be for a store or a CFC, and the work, hours and age rules differ. The site name in the title tells you which.
Where are the CFCs?
What Coles says (Customer Fulfilment page, checked 15 October 2026): “Our Customer Fulfilment Centres (CFCs) in Truganina and Wetherill Park, along with Delivery Hubs in Dandenong and Alexandria” are part of its online grocery service.
Truganina is in Melbourne’s west and Wetherill Park is in Sydney’s west. Dandenong is in Melbourne’s south-east and Alexandria is in inner Sydney. The page doesn’t explain how the Delivery Hubs work day to day, so if an ad is for a hub, ask what the job involves there.
Our tip: before you apply, check how you’d get to the centre for the start and finish times in the ad. If a shift starts or ends when public transport is thin, you may need a car or a lift.
What jobs are there at a CFC?
The Customer Fulfilment page groups CFC roles into Customer Delivery Driver, Team Member and CFC Leadership.
Team member
What Coles says: “You’ll play an important role in the flow of products moving through the CFC into a customer’s bag.” It says “There are a range of workstations you may be assigned to for each shift”, “from decanting stock to packing a customer’s bag”.
Coles’ video tour of a CFC gives a clearer picture. It shows:
- a decanting station, where incoming stock is unpacked;
- “the hive”, a grid that stores the groceries until they’re needed;
- a picking station, where a team member “follows these instructions to pack customer orders”;
- the loading bay, where finished orders go into a “frame” that is loaded onto a van.
So much of the job happens at a station working alongside the automation, not walking store aisles with a trolley. Your station can change from shift to shift.
Our tip: in the tour someone mentions a freezer chamber. Ask which stations you’d be rostered on and whether any are chilled or frozen, so you know what to wear.
Customer Delivery Driver
Customer Delivery Drivers (CDDs) take orders from the CFC to customers’ homes.
What Coles says (Customer Fulfilment page): “You will need an Australian Driver’s License and a safe driving record.” You also need to “consent to undergo both a police history check and driving history check”. Asked if you need a Heavy Rigid (HR) truck licence, Coles answers “No.”
The Delivery Driving page adds that CDDs “deliver according to a pre-mapped route” from the CFC. We’ll cover delivery driving, including the in-store Customer Service Agent role, in a separate guide.
Leadership
Coles describes CFC leaders as leading “a dedicated team in a fast-paced, complex environment”. For the detail, Coles points you to its live job ads.
Who can apply?
What Coles says (Customer Fulfilment page, checked 15 October 2026): “Generally, you will need to be at least 18 years of age to apply for employment at our CFCs. You don’t need to have any experience”. On hours: “We have a variety of shifts from morning, afternoon and nights”.
If you’re under 18, look at Coles’ store roles instead, such as the supermarket team member role.
Everyone also needs the right to work in Australia. The CFC process includes providing “identification to verify your working rights”.
How do you apply?
What Coles says (Customer Fulfilment page, checked 15 October 2026):
- Application: “Submit your application online including details about the type of work you’re looking for and when you can commence.”
- Interview: “You’ll be invited to a group interview, selecting a time that suits you. It’ll take no more than an hour”. Coles says it will tell you more about the CFC, answer your questions and “wrap it up with some paperwork”.
- Pre-hire checks: ID to verify your working rights and, for a Customer Delivery Driver, “a police and driver’s license check”.
- Outcome: “You’ll either be offered a role or placed into our candidate pool for the next opportunity.”
To find jobs, Coles says to search “Customer Fulfilment Centre” or submit an Expression of Interest.
Our tip: when we tried that search on 15 October 2026, it also returned many store and distribution jobs that only matched part of the phrase. Add the centre’s suburb as the location, and look for the centre’s name in the job title. CFC jobs can also sit in different job categories, so don’t filter by category too early.
Coles’ page doesn’t say what the paperwork at the end of the interview is, so bring your photo ID in case.
How do you prepare for the group interview?
The interview mixes information about the CFC with your chance to ask questions. Use it. Good questions show you’ve thought about the job:
- Which stations would I start on, and how is training done?
- What are the shift start and finish times for this role?
- Is the role casual, part-time or full-time?
- How are rosters set, and how much notice do we get?
Example answer (ours, if you’re asked about following a process): “At the pizza shop, orders came up on a screen in the order we had to make them. I learned not to skip ahead even when the next one looked easier, because it held up the drivers.”
Example answer (ours, if you’re asked about pace): “On Friday nights at the bottle shop we had a queue out the door. I kept to one job at a time, asked for help when I needed it, and checked each order before it went out.”
- Your availability for mornings, afternoons and nights, written day by day.
- A plan for getting to the centre for each shift time.
- Photo ID and working rights documents for the pre-hire check.
- For driving roles: your driver’s licence, and a clear idea of your driving record.
- Two short examples about following instructions and staying accurate when it’s busy.
- One email address you only use yourself, checked every day, including junk.
For other kinds of warehouse jobs, see our guide to warehouse work in Australia, and our overview of working at Coles.
OzWorkly is an independent information site. We are not Coles, we are not connected to Coles Group, and Coles has not reviewed this page. We can’t see vacancies before they’re published, track your application or influence hiring. Apply only through Coles’ official careers site. Read how we check facts in our editorial policy, find out who we are, or tell us about an error.